The best way to ensure your survey feedback is legitimate and fits your purpose to the T is to make sure you survey the right candidates.
FullStory + QualarooMarch 14, 2017
If you want to know more about your customers’ in-app experience, integrating Qualaroo with FullStory will turbocharge your efforts. FullStory captures every click, scroll, page transition, and more so you can travel back in time and view the exact moment your user encountered a bug, abandoned a cart or exhibited behavior you would like to change.
Qualaroo + FullStory paints a complete picture of your customers’ experience and adds more context to the feedback they provide. Tracking user feedback and linking it to a specific site experience has never been easier. Trying to increase the conversion rate on your checkout page? Our FullStory integration allows you to visually experience what your customer was doing at the exact moment they left you feedback.
The first iteration of our FullStory Integration allows Qualaroo customers to associate FullStory sessions with Qualaroo responses. Data comes in as a Custom Property called “FullStory Session” with the URL to that session attached, allowing Qualaroo customers to replay what their website visitors did prior to responding to their Qualaroo survey.
Setup is as easy as navigating to Site Settings in your Qualaroo Dashboard and checking the Record Qualaroo Events in FullStory box.
As always, drop us a line if you have any further questions!
We are proud to announce that SoftwareSuggest, one of the largest independent software review platforms, has awarded Qualaroo as the ‘Best Value Software’ for Fall 2020.
Intuition can help in making business decisions but when it comes to understanding user behavior and conversions online, user experience research methodologies like A/B testing is what you go for. If you don’t test, you cannot know what is working and what isn’t for your users. And A/B testing helps you to determine that.
Qualaroo has been positioned as one of the best survey software companies of 2021 by the widely renowned SaaS review website, Digital.com!
CSAT surveys are the standard way to gauge the happiness of the customer with your product or service. They give customers a voice. CSAT data can be qualitative and/or quantitative. There are customer satisfaction survey designs that gauge the emotional CSAT on a figurative scale, as well as those that calculate definite numeric scores. But what kind of CSAT survey gets you reliable responses and data?
Many people, including some professional researchers, use the words survey and questionnaire synonymously. But, there is a difference between the two terms.
Qualaroo is proud to add one more feather in our cap: we have been ranked quite highly by the widely renowned SaaS review website, SoftwareWorld!
Criticism is the best gift your company can receive.