CSAT surveys are the standard way to gauge the happiness of the customer with your product or service. They give customers a voice. CSAT data can be qualitative and/or quantitative. There are customer satisfaction survey designs that gauge the emotional CSAT on a figurative scale, as well as those that calculate definite numeric scores. But what kind of CSAT survey gets you reliable responses and data?
Exciting S$#%… Introducing Matrix SurveysNovember 17, 2016
Last month we brought you Link Surveys…this month we are pleased to announce Matrix Surveys.
Matrix surveys will expand your mind and allow you to ask your customers questions across multiple variables. Now you can ask your customers one simple question while substituting a key variable. That means increased efficiency…we’re talking like getting and gathering data 6x faster and setting up 1 survey instead of 6. There is no spoon…
Or let’s say you want to go a layer deeper. Let’s use customer support as an example. Maybe you want to know how your support team is performing across all platforms; the Matrix survey shown above will provide that insight and do so with more granularity!
You’re beginning to believe. Login to your account now to start surveying and put Matrix surveys to work!
We’re always keen to give you a hand at firstname.lastname@example.org or 1-888-449-336
Many people, including some professional researchers, use the words survey and questionnaire synonymously. But, there is a difference between the two terms.
Qualaroo is proud to add one more feather in our cap: we have been ranked quite highly by the widely renowned SaaS review website, SoftwareWorld!
Criticism is the best gift your company can receive.
Targeting customers accurately is no walk in the park, especially in these days of heightened competition. It takes keen business acumen to attract and convince the right customer to adopt your product or service.
Guide your business through choppy waters with a steady hand by understanding exactly what your potential customers are looking for!
Do you exactly know what your customers desire?