Customer satisfaction (CS) is not just a key but like a blockchain-protected passcode that will allow you to access success as long as you know how to use it.
Never Ask the Wrong Question Again With Templates by QualarooJanuary 27, 2020
Today we’re thrilled to introduce our newest feature, Templates! With Templates, you can now ship your Nudges faster and more confidently than ever.
A Baseline for All Your Future Nudges
Templates by Qualaroo is a brand new way to create Nudges. Rather than starting from a blank screen, you can start off with question sets from our curated list of templates.
Whether you’re happy with your Template “out of the box” or want to make it your own, the choice is yours! Whatever you choose, the time you save means collecting and analyzing your insights faster than ever before. Ultimately, that means being able to make more user-centric decisions quickly and accurately.
Save Time and Benefit From Our Vetted Questions
When it comes to setting up your Nudges, there’s no need to reinvent the wheel. We’ve already done the heavy lifting for you and created Templates to help you gather data for your most pressing research needs.
Beyond being able to get your questions answered quickly, Templates lets you take advantage of our years of experience in the feedback business. Since 2012, we’ve helped over 100 million users deliver insights using Qualaroo. In that time, we’ve learned a thing or two about how to ask a good question. And we’ve used that knowledge to curate Templates and help you get the insights you need, the first time around.
A Quick Look at Our List of Templates
When creating Templates, we took into account the most common types of Nudges our customers need and their biggest questions as a business. These are just a few of the Templates we’ve created.
- Customer Effort Score
- Building the Persona
- Ease of Use
- Product Development
- Five Second Test
- Navigation Testing
- And more!
Using Templates for your quarterly, annual, or ongoing initiatives means creating a consistent method for collecting insights to answer your biggest questions as a business.
See Templates in Action
We hosted a webinar showing off Templates on February 5th. Take a look at the recording to see Templates in action.
In-app feedback or users’ feedback is a prominent part of any app development process. As a developer, you get to know the flaws you have in your app, what users want, and what can be improved. Now, with the in-app feedback option, you give your app users the freedom of sharing their experience instantly.
The competition among online stores is colossal, so they have to fight for a place in the sun. Сreative solutions are essential here to increase customer engagement. You can constantly fill your site with new content and try different promotion formats. And this can have its effect, but it may not be sufficient for online stores and not persuade customers to purchase in your store. As opposed to classic content marketing, data-driven micro-content has performed well in recent years. It is an effective way to provide users with interesting and useful information, thereby increasing the value of an online store for customers.
In most cases, the ideal user journey and the actual user journey will differ, and getting users to follow through with the desired action will become almost impossible.
Measuring customer satisfaction is essential because happy and loyal customers are awesome assets for growing your business. Several ways exist to measure customer satisfaction and loyalty. One of the most trusted ways is calculating the widely prevalent benchmark figure: Net Promoter Score (NPS). It is highly regarded due to its simplicity, effectiveness, and ease-of-use.
The best way to ensure your survey feedback is legitimate and fits your purpose to the T is to make sure you survey the right candidates.
We are proud to announce that SoftwareSuggest, one of the largest independent software review platforms, has awarded Qualaroo as the ‘Best Value Software’ for Fall 2020.
Intuition can help in making business decisions but when it comes to understanding user behavior and conversions online, user experience research methodologies like A/B testing is what you go for. If you don’t test, you cannot know what is working and what isn’t for your users. And A/B testing helps you to determine that.
Qualaroo has been positioned as one of the best survey software companies of 2021 by the widely renowned SaaS review website, Digital.com!