CSAT surveys are the standard way to gauge the happiness of the customer with your product or service. They give customers a voice. CSAT data can be qualitative and/or quantitative. There are customer satisfaction survey designs that gauge the emotional CSAT on a figurative scale, as well as those that calculate definite numeric scores. But what kind of CSAT survey gets you reliable responses and data?
Never Ask the Wrong Question Again With Templates by QualarooJanuary 27, 2020
Today we’re thrilled to introduce our newest feature, Templates! With Templates, you can now ship your Nudges faster and more confidently than ever.
A Baseline for All Your Future Nudges
Templates by Qualaroo is a brand new way to create Nudges. Rather than starting from a blank screen, you can start off with question sets from our curated list of templates.
Whether you’re happy with your Template “out of the box” or want to make it your own, the choice is yours! Whatever you choose, the time you save means collecting and analyzing your insights faster than ever before. Ultimately, that means being able to make more user-centric decisions quickly and accurately.
Save Time and Benefit From Our Vetted Questions
When it comes to setting up your Nudges, there’s no need to reinvent the wheel. We’ve already done the heavy lifting for you and created Templates to help you gather data for your most pressing research needs.
Beyond being able to get your questions answered quickly, Templates lets you take advantage of our years of experience in the feedback business. Since 2012, we’ve helped over 100 million users deliver insights using Qualaroo. In that time, we’ve learned a thing or two about how to ask a good question. And we’ve used that knowledge to curate Templates and help you get the insights you need, the first time around.
A Quick Look at Our List of Templates
When creating Templates, we took into account the most common types of Nudges our customers need and their biggest questions as a business. These are just a few of the Templates we’ve created.
- Customer Effort Score
- Building the Persona
- Ease of Use
- Product Development
- Five Second Test
- Navigation Testing
- And more!
Using Templates for your quarterly, annual, or ongoing initiatives means creating a consistent method for collecting insights to answer your biggest questions as a business.
See Templates in Action
We hosted a webinar showing off Templates on February 5th. Take a look at the recording to see Templates in action.
Many people, including some professional researchers, use the words survey and questionnaire synonymously. But, there is a difference between the two terms.
Qualaroo is proud to add one more feather in our cap: we have been ranked quite highly by the widely renowned SaaS review website, SoftwareWorld!
Criticism is the best gift your company can receive.
Targeting customers accurately is no walk in the park, especially in these days of heightened competition. It takes keen business acumen to attract and convince the right customer to adopt your product or service.
Guide your business through choppy waters with a steady hand by understanding exactly what your potential customers are looking for!
Do you exactly know what your customers desire?