Measuring customer satisfaction is essential because happy and loyal customers are awesome assets for growing your business. Several ways exist to measure customer satisfaction and loyalty. One of the most trusted ways is calculating the widely prevalent benchmark figure: Net Promoter Score (NPS). It is highly regarded due to its simplicity, effectiveness, and ease-of-use.
Collect User Insights (Practically) Anywhere with Nudge for PrototypesAugust 20, 2019
This post was written by Paulina Wójciak, CEO Qualaroo
UX designers are under a lot of pressure to produce designs that add value to users’ lives. But without input from your users, it’s nearly impossible to design an experience that actually helps alleviate their pain points. If you’re pressed for time and/or don’t have the help of a researcher, getting the user input essential to design a great product can certainly be a challenge.
That’s why we’ve launched Nudge for Prototypes, a new Qualaroo feature built to further our mission of making user research accessible and scalable for UX designers. Making sure our users can collect insights at every stage of the design process is a key part of that goal.
“Nudge for Prototypes is a game-changer for UX designers.” – Paulina Wojciak
Nudge for Prototypes is built to help you gather the user insights you need to avoid costly mistakes or usability hurdles. No-code implementation also means you can start collecting insights without help from engineers.
How it Works
UX design doesn’t happen in a vacuum, so gathering insights from key users and stakeholders on your team is crucial. However, there isn’t always time to conduct formal research or resources to have a user researcher on the case. With Nudge for Prototypes, you can conduct user research quickly and painlessly on custom URLs or on prototypes developed in the design tool of your choice.
Use Qualaroo to set up your nudge and display it on the URL or mockup of your choice, share with user testers or key stakeholders, and use the Qualaroo dashboard to analyze the results and share key insights. Automate user research as early as possible in the design process and build products people love.
There are a number of ways Nudge for Prototypes can give you confidence in your design decisions and ultimately create valuable experiences for your users.
- Collect insights before launching redesigns or new features. Use prototyping tools like InVision, Axure, Marvel, AdobeXD, Figma, or custom URLs.
- Need user insights ASAP? No-code installation means never having to wait around for a developer.
- Benchmark and conduct research on (public) competitor sites.
Wherever you may need to gather user insights, Nudge for Prototypes gives you the insights you need to design confidently.
How to Get Started
Ready to start collecting user insights at all stages of the design process? Sign up for a free trial.
The best way to ensure your survey feedback is legitimate and fits your purpose to the T is to make sure you survey the right candidates.
We are proud to announce that SoftwareSuggest, one of the largest independent software review platforms, has awarded Qualaroo as the ‘Best Value Software’ for Fall 2020.
Intuition can help in making business decisions but when it comes to understanding user behavior and conversions online, user experience research methodologies like A/B testing is what you go for. If you don’t test, you cannot know what is working and what isn’t for your users. And A/B testing helps you to determine that.
Qualaroo has been positioned as one of the best survey software companies of 2021 by the widely renowned SaaS review website, Digital.com!
CSAT surveys are the standard way to gauge the happiness of the customer with your product or service. They give customers a voice. CSAT data can be qualitative and/or quantitative. There are customer satisfaction survey designs that gauge the emotional CSAT on a figurative scale, as well as those that calculate definite numeric scores. But what kind of CSAT survey gets you reliable responses and data?
Many people, including some professional researchers, use the words survey and questionnaire synonymously. But, there is a difference between the two terms.
Qualaroo is proud to add one more feather in our cap: we have been ranked quite highly by the widely renowned SaaS review website, SoftwareWorld!