3 Ways to Use the New Qualaroo Chat Integrations

UPDATE 4-15-13: Qualaroo now integrates with LiveChat too.

UPDATE 3-26-13: Qualaroo now integrates with SnapEngage too.

We’re excited to announce the availability of live chat integrations with Qualaroo.  We now make it possible to channel very specific user types into live chat sessions using either Olark or ZopIM.

Here are three ways you can benefit from these chat integrations:

1. Qualify users with questions, then escalate to live chat

Live chat can occasionally get overwhelming, especially when effective sales reps get tied up with prospects that are very unlikely to purchase.  Rather than feeling under pressure to chat with an unqualified prospect, this Qualaroo integration allows you to only offer the chat option to people that have identified themselves as likely to purchase.

2. Dig into a survey response where you’d like more context

We are all faced with confusing visitor behavior on our website.  Online surveys can go a long way to clarify a user’s intentions, but occasionally we need to engage customers directly to understand them.  With Qualaroo you can identify a specific user type who is exhibiting a behavior and prompt that user to join you in a quick chat.

3. Provide quick help when answers reveal that someone needs it

Qualaroo is often a great way to identify visitors that are having a particular challenge with your website or product. Rather than wait to follow up with them by email, many will appreciate the opportunity to resolve their issue instantly through live chat.