CSAT surveys are the standard way to gauge the happiness of the customer with your product or service. They give customers a voice. CSAT data can be qualitative and/or quantitative. There are customer satisfaction survey designs that gauge the emotional CSAT on a figurative scale, as well as those that calculate definite numeric scores. But what kind of CSAT survey gets you reliable responses and data?
3 Ways to Use the New Qualaroo Chat IntegrationsMarch 22, 2013
UPDATE 4-15-13: Qualaroo now integrates with LiveChat too.
UPDATE 3-26-13: Qualaroo now integrates with SnapEngage too.
We’re excited to announce the availability of live chat integrations with Qualaroo. We now make it possible to channel very specific user types into live chat sessions using either Olark or ZopIM.
Here are three ways you can benefit from these chat integrations:
1. Qualify users with questions, then escalate to live chat
Live chat can occasionally get overwhelming, especially when effective sales reps get tied up with prospects that are very unlikely to purchase. Rather than feeling under pressure to chat with an unqualified prospect, this Qualaroo integration allows you to only offer the chat option to people that have identified themselves as likely to purchase.
2. Dig into a survey response where you’d like more context
We are all faced with confusing visitor behavior on our website. Surveys can go a long way to clarify a user’s intentions, but occasionally we need to engage customers directly to understand them. With Qualaroo you can identify a specific user type who is exhibiting a behavior and prompt that user to join you in a quick chat.
3. Provide quick help when answers reveal that someone needs it
Qualaroo is often a great way to identify visitors that are having a particular challenge with your website or product. Rather than wait to follow up with them by email, many will appreciate the opportunity to resolve their issue instantly through live chat.
Many people, including some professional researchers, use the words survey and questionnaire synonymously. But, there is a difference between the two terms.
Qualaroo is proud to add one more feather in our cap: we have been ranked quite highly by the widely renowned SaaS review website, SoftwareWorld!
Criticism is the best gift your company can receive.
Targeting customers accurately is no walk in the park, especially in these days of heightened competition. It takes keen business acumen to attract and convince the right customer to adopt your product or service.
Guide your business through choppy waters with a steady hand by understanding exactly what your potential customers are looking for!
Do you exactly know what your customers desire?