The best way to ensure your survey feedback is legitimate and fits your purpose to the T is to make sure you survey the right candidates.
3 Ways to Use the New Qualaroo Chat IntegrationsMarch 22, 2013
UPDATE 4-15-13: Qualaroo now integrates with LiveChat too.
UPDATE 3-26-13: Qualaroo now integrates with SnapEngage too.
We’re excited to announce the availability of live chat integrations with Qualaroo. We now make it possible to channel very specific user types into live chat sessions using either Olark or ZopIM.
Here are three ways you can benefit from these chat integrations:
1. Qualify users with questions, then escalate to live chat
Live chat can occasionally get overwhelming, especially when effective sales reps get tied up with prospects that are very unlikely to purchase. Rather than feeling under pressure to chat with an unqualified prospect, this Qualaroo integration allows you to only offer the chat option to people that have identified themselves as likely to purchase.
2. Dig into a survey response where you’d like more context
We are all faced with confusing visitor behavior on our website. Online surveys can go a long way to clarify a user’s intentions, but occasionally we need to engage customers directly to understand them. With Qualaroo you can identify a specific user type who is exhibiting a behavior and prompt that user to join you in a quick chat.
3. Provide quick help when answers reveal that someone needs it
Qualaroo is often a great way to identify visitors that are having a particular challenge with your website or product. Rather than wait to follow up with them by email, many will appreciate the opportunity to resolve their issue instantly through live chat.
We are proud to announce that SoftwareSuggest, one of the largest independent software review platforms, has awarded Qualaroo as the ‘Best Value Software’ for Fall 2020.
Intuition can help in making business decisions but when it comes to understanding user behavior and conversions online, user experience research methodologies like A/B testing is what you go for. If you don’t test, you cannot know what is working and what isn’t for your users. And A/B testing helps you to determine that.
Qualaroo has been positioned as one of the best survey software companies of 2021 by the widely renowned SaaS review website, Digital.com!
CSAT surveys are the standard way to gauge the happiness of the customer with your product or service. They give customers a voice. CSAT data can be qualitative and/or quantitative. There are customer satisfaction survey designs that gauge the emotional CSAT on a figurative scale, as well as those that calculate definite numeric scores. But what kind of CSAT survey gets you reliable responses and data?
Many people, including some professional researchers, use the words survey and questionnaire synonymously. But, there is a difference between the two terms.
Qualaroo is proud to add one more feather in our cap: we have been ranked quite highly by the widely renowned SaaS review website, SoftwareWorld!
Criticism is the best gift your company can receive.