Master Sentiment Analysis in 2025: Drive Smarter Decisions & Exceptional CX
You’re already gathering feedback—surveys, live chat, reviews, support calls. But most of it’s text-based and hard to decode. I saw this firsthand when my first startup got a flood of vague compliments and polite complaints that left us guessing and wasting time. We tracked scores, not feelings. Our CSAT looked good, but customers had been...