Customer & User Feedback Software That's 10x more Valuable Than Email Surveys
Survey visitors on your website or app at the right moment
Find out what people think of your website or app while they are using it.
Get insights into how your product functions and find out what your customers like.
Run exit surveys and uncover insights into why potential buyers aren't converting.
Capture user insights quickly and painlessly at every stage of your design process.
Qualaroo makes it easy to survey specific users in context while they are looking at your product, service & brand. Get actionable user insights based on where visitors are on your site, who they are, how much they pay, visit history and more. Select from professionally designed questions and templates or create your own. Customize Nudges with your company colors and branding for a native feel.
We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat, and email support. We still do it. When it comes to awesome support & building delightful software, we go the distance - try it, and you will love it.
For all skill levels. No software download or HTML skills needed.
Install code to get user feedback on websites, products & mobile apps.
Brand your Nudges with customized fonts, colors, logos & more.
Ask the right users at the right time for unparalleled user feedback.
Choose from over 10 question types for the perfect question, every time.
Never start another survey from scratch with our professional templates.
Ask the right questions to the right users politely & delightfully.
Capture user feedback quickly and painlessly at every stage.
Watson Sentiment Analysis, Wordcloud & advanced analytics.
Committed to protecting your data and respecting your privacy.
Having ongoing consumer input and feedback is paramount. Today I might ask them for feedback on the new site experience, tomorrow I want to talk about what the customer is searching for and days later I can ask how their ordering experience was. That variety and the quick pulses help us enormously.
Director of Consumer Insights for Art.com
We used the data to develop and completely redesign our branded landing page and validate our hypotheses. Qualaroo gave us a 16% lift in conversion at 98% statistical significance.
Senior Strategist at Web Growth, Hootsuite Media Inc.
To expand to an ever-evolving market like Twilio’s, you need to work quickly to stay in tune with the challenges customers face – both the ones they face today and the ones they will face tomorrow. Customer discovery efforts are critical. How do you best put yourself in the customer’s shoes, and do so in a way that is efficient and easy to do at all stages of product development?
Product Manager for Twilio’s Experimentation Platform
User feedback collection is a way to gather customer feedback from actual web visitors in real-time. It works by adding a simple code to your website or app or product that won’t slow it down. Once the code is embedded, you can select from our question templates or add your own custom questions. Set up the location of your survey, how it will appear, and who will see it. Then you review the data and confidently move forward with customer insights and feedback. Here’s more on How to Collect User Feedback.
You can ask all sorts of questions using Qualaroo. You can uncover how your visitors found out about you by asking "How did you find our site?" You can seek to understand the purpose of their visit with "What did you come to this site to do today?" You can uncover missing content by asking "What topics would you like to see us write about next?" You can also uncover issues, seek market research data, test prototypes, and run Net Promoter Score surveys. All of these options make it easy to find the information you need. Take a look at this quick guide to know in detail What Survey Questions You Should Ask.
The Qualaroo nudge™ is your primary tool for collecting user feedback. Wherever you need to collect feedback from users or visitors, you can customize and deploy the Qualaroo nudge™. Also called an intercept survey, the nudge shows up on your website or mobile app for instant feedback. Here’s more on What Is a Qualaroo Nudge™?
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