Website Feedback Software

The best way to find out what’s really going on with your website

1 million+ insights captured.10 million+ successful survey Nudges™

FREE. All Features. FOREVER!

Try our Forever FREE account for small teams with all premium features!

FREE PLAN

Ideal for startups & micro businesses

$0.00

forever free

Get real-time customer insights with up to 50 survey responses for free.

All premium features
50 responses
500 email sends & 10k pageviews

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ESSENTIALS PLAN

Ideal for small teams or startups

~~$39.99~~$19.99

per month

Get real-time customer insights with up to 1,000 email sends per month.

All premium features
1,000 email sends/month
Unlimited Responses
Unlimited Forms & Surveys
Unlimited AI Help to Create Surveys

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Got questions? schedule a demo and get all your questions answered.

Target Specific Visitors

Ask people on your website or app without annoying them

A website survey collects Voice of Customer feedback from website visitors. Website surveys are 10x more valuable than other surveys because they get feedback from visitors to your website who would otherwise remain anonymous. Ask the right question at the right time with advanced targeting using Nudge technology. Target visitors by page, traffic source, visit length or depth, visit number, activity, and more. Ask visitors questions like:

Is our pricing clear?
What could we do to make this site more useful?
What did you come to this site to do today?
Does this page meet your expectations?
What topics would you like to see us write about next?
What’s the next feature we should build?

What questions should I ask?

Improve Conversion Rates

Improve conversion & ROI by knowing what your visitors need

Understand customer intent with intelligent question branching that lets you drill down on visitor needs. Find out what kept a visitor from completing a task such as sign up or purchase, what users are actually looking for on a high bounce-rate page, and more. Uncover visitor intent in real-time with page-level feedback from within the conversion funnel that can be mapped and tied to user behavior in your analytics.

Get page-level feedback
Understand customer intent
Uncover roadblocks
Ask the right question at the right time

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Build a Site Feedback Engine

Make decisions driven by data, not assumptions

The best sites are built on real user data, yet most sites fail to build a site feedback engine. Qualaroo allows you to easily monitor user intent, satisfaction, competitive information, and other data that could drive growth. Target questions to the right user at just the right time. Find out what your users really want, how you compare to competitors, why your conversion funnel is failing, and more.

Find out what visitors want
Investigate reasons for bounces
Understand competitive positioning
Test your website design prototypes

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“Using Qualaroo we got to hear feedback from our visitors in their voice. We used the data to develop and completely redesign our branded landing page and validate our hypotheses. Qualaroo gave us a 16% lift in conversion at 98% statistical significance.”

Senior Strategist at Web Growth, Hootsuite Media Inc.

Install Once - Never Slows Your Page

Get the responses you need without impacting speed & performance

Once you’ve added Qualaroo code to your site, you can ask a new question any time without having to bother your developer. The code is simple and it’s asynchronous, so it won’t slow down your site. You may find it addictive, asking questions and getting real answers instead of just wondering and guessing about what your customers really think.

Install once. Ask whenever.
Asynchronous code won’t slow site
Website, mobile, iOS & android
Survey without developer assistance

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Top Knowledge Base AI Writer Features You’ll Love

Simple & Easy

For all skill levels. No software download or HTML skills needed.

Websites, Products & Apps

Install code to get user feedback on websites, products & mobile apps.

Customize & Brand

Brand your Nudges with customized fonts, colors, logos & more.

Advanced Targeting

Ask the right users at the right time for unparalleled user feedback.

Ask Any Question

Choose from over 10 question types for the perfect question, every time.

Professional Templates

Never start another survey from scratch with our professional templates.

Question/Decision Branching

Ask the right questions to the right users politely & delightfully.

Prototype Testing

Capture user feedback quickly and painlessly at every stage.

AI Analytics & Reports

Watson Sentiment Analysis, Wordcloud & advanced analytics.

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Join Our Thriving Community

We are very happy with Qualaroo

It’s easy to use, flexible, and powerful. We can reach out to our customers more directly and act upon their feedback. We can also display messages and nudges to our users based on specific events in the app.

Patrycja Olesiejuk

UX Researcher at Vattenfall InCharge
Identify user drop-off points for precise process optimization

Qualaroo allows us to look at where the red flags are at the beginning and middle of the process, where we may get a lot of bounces. Surveying customers allows us to understand why they may be experiencing an issue, which in turn allows us to be more surgical in our approach to improve the process.

Stephen Payne

Customer Journey Team Manager at Belron
Gather valuable behavioral customer insights in real-time.

With Qualaroo's targeted surveys and analytics features, we could easily reach out to specific customer segments and gain insights into how they used our products, what their intentions were, and how they accessed our website.

Nthabi Choma

Research Operations Manager at Twilio
Increase revenue and improve website conversion rates

We have experienced the effectiveness of Qualaroo, first hand. Qualaroo has proven to be easy to use and valuable, in terms of the range, precision and quality of data it produces. Qualaroo has made it easier for us to serve our customers better and respond quickly to their ever evolving expectations.

Evan Fraser

Conversion Rate Optimization Specialist at GraphicSprings

Frequently Asked Questions

Do you offer Persistent Feedback tab?

Yes, we do! Qualaroo provides a persistent feedback tab that stays visible on your site, allowing users to easily share their feedback at any time. This feature ensures you can gather valuable insights continuously, without interrupting the user experience.

Can I customize the look and feel of my surveys?

Definitely! Qualaroo offers extensive customization options for all surveys, not just the feedback tab. You can adjust colors, fonts, themes, and even add your logo to ensure the surveys match your brand’s unique style.

How do I capture user feedback on my website?

User feedback collection is a way to gather customer feedback from actual web visitors in real-time. It works by adding a simple code to your website or app or product that won’t slow it down. Once the code is embedded, you can select from our question templates or add your own custom questions. Set up the location of your survey, how it will appear, and who will see it. Then you review the data and confidently move forward with customer insights and feedback. Here’s more on How to Collect User Feedback.

What survey questions should I ask for customer feedback?

You can ask all sorts of questions using Qualaroo. You can uncover how your visitors found out about you by asking "How did you find our site?" You can seek to understand the purpose of their visit with "What did you come to this site to do today?" You can uncover missing content by asking "What topics would you like to see us write about next?" You can also uncover issues, seek market research data, test prototypes, and run Net Promoter Score surveys. All of these options make it easy to find the information you need. Take a look at this quick guide to know in detail What Survey Questions You Should Ask.

What is a Qualaroo Nudge™?

The Qualaroo nudge™ is your primary tool for collecting user feedback. Wherever you need to collect feedback from users or visitors, you can customize and deploy the Qualaroo nudge™. Also called an intercept survey, the nudge shows up on your website or mobile app for instant feedback. Here’s more on What Is a Qualaroo Nudge™?

How do you trigger survey questions?

The nudge is your tool for asking the right users the right questions at the right time. It is an intercept that can be placed on a number of channels to collect feedback. Whether you need to gain more insight into the user experience, measure satisfaction, or collect lead generation information, a Qualaroo nudge™ can help. Complete with logic branching, advanced targeting based on custom properties, and a reporting dashboard to help you understand and take action based on your insights, the nudge gives you the insights you need to make impactful business decisions. Go through this quick guide to understand How to Trigger a Nudge.

How often should I display a survey to visitors?

It really depends on what you’re trying to accomplish. But Qualaroo has three options for setting this up. You can survey only once per visitor, continue showing the survey until the visitor provides a response, and continue showing the survey even after a visitor has responded. Take a look at this help article to understand How Often You Should Display a Survey.

Who will see my Qualaroo nudge™ survey?

That’s up to you! With Qualaroo, you can upload custom properties for airtight targeting. Of course, you can also target users based on standard properties like browser type, logged in or logged in status, whether or not they’ve answered your question and more. Set expiration dates for surveys if they are time-bound or let them run continuously. There are a million and one ways to configure a nudge and its audience and here’s a guide that helps you Understand the Targeting Section in Detail.

Why user feedback should be part of your marketing stack

Everything your company does is a form of marketing. From customer service to your product’s performance, all touchpoints with your company leave an imprint on the user. With such high stakes, it’s crucial to listen, gather user feedback and understand what will resonate positively with them. Here are three ways as to Why User Feedback Should be a Part of Your Marketing Stack.