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How Intercom & Qualaroo Integration Works?

Intercom and Qualaroo go together like apple pie and ice cream. With our seamless Intercom integration, you now enjoy the benefit of pairing Intercom messages with Qualaroo surveys.

As another bonus of Intercom integration with Qualaroo, you can record survey events into Intercom to track customer behavior in context of their survey response. This gives you a better picture of your customer, so you can really delight them.

Features & Benefits of Intercom & Qualaroo Integration

Take a look at some of the key features and benefits of this duo.

  • Pair Intercom messages with Qualaroo surveys Pair Intercom messages with Qualaroo surveys

    The criteria for using Intercom message linking and paired storage can be set using Quaaroo’s advanced targeting options. These include the purpose of the visit, the survey source, the point of origin/method of the visitor’s response to the Nudge™, and many others that you can choose from.

  • Record survey events into Intercom Record survey events into Intercom

    Leverage standard Qualaroo events better by recording them seamlessly with Intercom integration. This functionality is enabled by simply activating the integration under Site Settings in your Qualaroo account by ticking the checkbox titled “Record Qualaroo events in Intercom”.

  • Associate Intercom visitor ID with Qualaroo responses Associate Intercom visitor ID with Qualaroo responses

    You can associate an Intercom visitor ID with Qualaroo responses via our Identity API. If you want to go one step further and give your survey responders a pre-set thank you message or something similar, please do so by all means with the ability to define pre-populated messages.

  • Track survey events inside Intercom Track survey events inside Intercom

    Intercom integration with Qualaroo lets you trigger actions and link messages (and responses) to survey responses through conditional application programming interface (API). These automated call-ups can track events like when a NudgeTM is seen or answered, or when a Call To Action (CTA) button is clicked.

  • Open new Intercom messages based on survey answers Open new Intercom messages based on survey answers

    With Qualaroo integration, you can also open new Intercom messages based on survey answers. You can do so by setting the conditions that need to be met for opening new messages, to avoid duplicates and the piling up of irrelevant information in your customer feedback database.

  • Use branching to trigger new message windows Use branching to trigger new message windows

    With Intercom integration for customer feedback, you can add a pre-populated message if you’d like. Then, use the branching options in Qualaroo to choose when the new message window opens, and there you have it! So go ahead, use Intercom integration for survey to its fullest and gain unparalleled customer insights and engagement!

    Connecting Intercom with Qualaroo is easy. Visit the integration guide to see the step by step instructions.

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