Intelligent Feedback Means Quicker Response Times and Happier Customers

Sentiment Analysis Powered By IBM Watson

  • tick ProProfs chat tick Automate Feedback Mining
    Don’t have the time or resources to mine through feedback? With Sentiment Analysis, we mine through the data for you so you can focus on responding to the right customers, not analyzing data. 
  • tick ProProfs chat tick Respond to User Feedback in Realtime
    Create unique call to actions based on an emotional score and pair with our sophisticated branching. An angry response can trigger a task for a customer success team member to reach out to the user.
  • tick ProProfs chat tick Easily Visualize Areas for Improvement
    Import response data into tools like Tableau, Google Data Studio or Chartio to visually see common keywords, which types of users are upset, which users are happy and more. 

Belron uses Sentiment Analysis With Qualaroo to Improve User Experience


Sentiment Analysis

Receive an accurate sentiment analysis for all open text feedback comments

Supports the use of emojis


Keyword Identification

Detects the topic of text feedback without having to read a single word 

Route results based on keyword to the appropriate team in realtime



Joy, Anger, Disgust, Sadness, and Fear scores for all text comments empower you to offer tailored experiences depending on how your customer feels. 

Qualaroo is the only realtime feedback platform with a native integration for IBM Watson.

With Qualaroo’s Sentiment Analysis, companies can automatically collect the sentiment, keyword and emotional scores of text-based feedback from their users.  


How companies are using it today:

  • tick ProProfs chat tick Realtime results from NPS survey via SMS.
  • tick ProProfs chat tick Overall product analysis from a beta user group.
  • tick ProProfs chat tick Instant notifications of feedback via Slack
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