Effective date: June 12, 2019
Qualaroo provides a service that allows our customers the opportunity to analyze user research so they can do what they do best, create better products. We are therefore a business to business service provider who acts on behalf of our customers to help procure feedback from their individual end-users.
Like most website operators, Qualaroo collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Qualaroo’s purpose in collecting non-personally identifying information is to better understand how Qualaroo’s visitors use its website. From time to time, Qualaroo may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website or services. Qualaroo also collects information like Internet Protocol (IP) addresses. Qualaroo does not use such information to identify its visitors, however, and does not disclose such information, other than under the circumstances described below.
Certain visitors to Qualaroo’s websites choose to interact with Qualaroo in ways that require Qualaroo to gather personally-identifying information. The amount and type of information that Qualaroo gathers depends on the nature of the interaction. For example, we ask visitors who sign up to create surveys to provide their email address. The range of personally identifiable information we may collect consists of name, email address, physical address and more. Note that data is collected on an individual basis in line with our customer’s requirements and all listed examples may not relate to each individual. Qualaroo collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Qualaroo. Qualaroo does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities. We do not knowingly collect personal information from children. If we learn that we have collected personal information of a child under 13, we will take steps to delete such information from our files as soon as possible.
We may analyze end user data and information in the aggregate for purposes of internal research and/or to determine overall trends or metrics concerning how users are engaging with websites, and may report such general trends publicly, without disclosing any specific end user data and information.
Qualaroo will not share personally-identifiable information about you to anyone, unless required by applicable law or as necessary to comply with legal requirements for records retention or for internal administrative purposes related to the provision of the Services, except to the extent such processing would violate restrictions under applicable law. If you are a registered user of the Qualaroo website and have supplied your email address, Qualaroo may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Qualaroo and our products. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it without personally identifiable information of customer associated with the request (unless the customer gives consent to provide such personally identifiable information) in order to help us clarify or respond to your request or to help us support other users.
Qualaroo may disclose non-personally-identifying and personally-identifying information to its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Qualaroo’s behalf or to provide services available at Qualaroo’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Qualaroo’s website and services, you consent to the transfer of such information to them.
Other than to its employees, contractors (ex. Natural Language Processing) and affiliated organizations, as described above, Qualaroo discloses personally-identifying information only when (or if we believe we are) required to do so by law, or when Qualaroo believes in good faith that disclosure is reasonably necessary to protect the property or rights of Qualaroo, third parties or the public at large. Qualaroo may also transfer and/or provide information about you in connection with an acquisition, sale of company assets, or other situation where customer and user information would be transferred as one of Qualaroo’s business assets.
We will share the data and information we collect for our customers with that customer. We do not share any specific end user data or information with individuals or with other companies, other than with the specific customer whose website transmitted the data and information to us. If this practice should change in the future we will update this policy accordingly and provide individuals with opt-in or opt-out choice, as necessary, prior to sharing their data. We may share information about our customers and their end users in anonymous and/or aggregated form with third parties for industry analysis, demographic profiling, research, analysis and other similar purposes.
If you are a customer and have an account, you can access and modify the information you provided us through your account. If you would like to terminate your account, please send us a request and we will use reasonable efforts to honor your request as soon as possible. Once your account is deactivated, you will not be able to access our services or your information through your account.
If you are an end user who wishes to access your data we may be required to refer your request to our client on whose behalf we are handling that information and retains controlling authority.
Qualaroo employs administrative, physical and electronic measures designed to protect your information from unauthorized access, however, despite these efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. In the event that your personal information is compromised as a result of a breach of security, we will promptly notify you if your personal information has been compromised, as required by applicable law.
Under certain circumstances, we may be required to disclose EU Personal Data in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
You may have the right to access the EU Personal Data that we hold about you and to request that we correct, amend, or delete it if it is inaccurate or processed in violation of the Privacy Shield Principles. These access rights may not apply in some cases, including where providing access is unreasonably burdensome or expensive under the circumstances or where it would violate the rights of someone other than the individual requesting access. If you would like to request access to, correction, amendment, or deletion of your EU Personal Data, you can submit a written request to the Qualaroo contact provided below. We may request specific information from you to confirm your identity. Any changes must be confirmed by the associated Qualaroo customer. In some circumstances we may charge a reasonable fee for access to your information.
We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a request as described below.
In compliance with the Privacy Shield Principles, Qualaroo commits to resolving complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Qualaroo at email@example.com.
Quaraloo has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. This service is provided free of charge to you.
If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction