Website performance is critical to ecommerce success. Every shopper who abandons a cart, every person who browses but shops elsewhere hurts your bottom line. If you could figure out why they leave and fix it, you’d instantly grow your revenue.
If only it was that easy.
But do you know why people are leaving?
You can stare at analytics until your eyes go blurry, but the best marketers know that numbers tell just part of the story. Without talking to customers, you’re only making educated guesses as to what they really want.
Enter Qualaroo. Qualaroo is the onsite survey tool that lets you ask website visitors questions in real time right from the page they’re on. Ask them who they are, what they’re looking for, or why they’re not quite ready to buy.
These “in the moment” onpage surveys give you the best way to understand what visitors need and what they can or can’t find as they shop.
Survey Visitors in the Moment to Uncover Objections and Improve Conversion
- On pages with high exit or bounce rates
- On visitor exit with our exit surveys
- If visitors linger on a product page for too long
- Mobile shoppers with the mobile survey add on
Finally, you’ll know whether shoppers don’t buy because they can’t find what they’re looking for, or they’re not sure of product sizing, return policy or shipping charges.
Put Insights to Work Improving Your ECommerce Business
With detailed feedback from your onsite surveys you can start optimizing your site in areas that you know will move the needle. Rather than guess at what to test next, your visitor feedback can guide conversion rate optimization A/B testing to improve the areas that matter most to your visitors.
Use Qualaroo to Uncover
- User experience issues
- Messaging, visitor trust and confidence issues
- Upsell, cross-sell and promotional opportunities
- Technology or cart issues preventing checkout
- Product offering opportunities
If a visitor leaves and never comes back, you never really know why. Until now. Qualaroo exit surveys let you trigger an onpage survey. Our exit intent technology understands when visitors are getting ready to leave, and serves a question to find out why.
Instead of the visitor slipping off to never be seen or heard from again, exit surveys give you the insights you need to keep future visitors from leaving for the same reasons.
With Qualaroo you can recapture potential abandoners with special offers and customer support to turn them from a lost visitor into your newest customer.
Mobile Web Surveys
Have a large portion of your sales coming from tablet and phone shoppers? Or do you have a mobile-friendly store that is underperforming?
Mobile user needs are often very different from their desktop counterparts. Discover what’s getting in the way of your mobile shopper’s completing their purchase.
Qualaroo’s overly surveys are designed for the mobile experience and keep the user on task in the same window—one of the only mobile survey tools to do so.