{"id":1348,"date":"2013-03-22T23:36:10","date_gmt":"2013-03-22T23:36:10","guid":{"rendered":"https:\/\/blog.qualaroo.com\/?p=1348"},"modified":"2024-12-12T05:12:03","modified_gmt":"2024-12-12T05:12:03","slug":"new-chat-integrations","status":"publish","type":"post","link":"https:\/\/qualaroo.com\/blog\/new-chat-integrations\/","title":{"rendered":"3 Ways to Use the New Qualaroo Chat Integrations"},"content":{"rendered":"

UPDATE 4-15-13: Qualaroo now integrates with LiveChat too.<\/strong><\/em><\/p>\n

UPDATE 3-26-13: Qualaroo now integrates with SnapEngage too.<\/strong><\/em><\/p>\n

We\u2019re excited to announce the availability of live chat integrations with Qualaroo. \u00a0We now make it possible to channel very specific user types into live chat sessions using either Olark or ZopIM.<\/p>\n

Here are three ways you can benefit from these chat integrations:<\/p>\n

\"multiple-admin-chat-prompt\"<\/p>\n

1. Qualify users with questions, then escalate to live chat<\/strong><\/p>\n

Live chat can occasionally get overwhelming, especially when effective sales reps get tied up with prospects that are very unlikely to purchase. \u00a0Rather than feeling under pressure to chat with an unqualified prospect, this Qualaroo integration allows you to only offer the chat option to people that have identified themselves as likely to purchase.<\/p>\n

2. Dig into a survey response where you\u2019d like more context<\/b><\/p>\n

We are all faced with confusing visitor behavior on our website.\u00a0 Online surveys<\/a> can go a long way to clarify a user\u2019s intentions, but occasionally we need to engage customers directly to understand them. \u00a0With Qualaroo you can identify a specific user type who is exhibiting a behavior and prompt that user to join you in a quick chat.<\/p>\n

3. Provide quick help when answers reveal that someone needs it<\/strong><\/p>\n

Qualaroo is often a great way to identify visitors that are having a particular challenge with your website or product. Rather than wait to follow up with them by email, many will appreciate the opportunity to resolve their issue instantly through live chat<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

UPDATE 4-15-13: Qualaroo now integrates with LiveChat too. UPDATE 3-26-13: Qualaroo now integrates with SnapEngage too. We\u2019re excited to announce the availability of live chat integrations with Qualaroo. \u00a0We now make it possible to channel very specific user types into live chat sessions using either Olark or ZopIM. Here are three ways you can benefit…<\/p>\n","protected":false},"author":28,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1348","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"\n3 Ways to Use the New Qualaroo Chat Integrations | Blog<\/title>\n<meta name=\"description\" content=\"Qualaroo brings the amazing chat integration with LiveChat and SnapEngage. 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Read all about how to use the new Qualaroo chat integration.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/qualaroo.com\/blog\/new-chat-integrations\/\" \/>\n<meta property=\"og:site_name\" content=\"Qualaroo Blog - User Research and Customer Feedback Trends\" \/>\n<meta property=\"article:published_time\" content=\"2013-03-22T23:36:10+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-12T05:12:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/qualaroo.com\/blog\/wp-content\/uploads\/2016\/10\/Multiple-admin-chat-prompt.png\" \/>\n<meta name=\"author\" content=\"Qualaroo Editorial Team\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Qualaroo Editorial Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"3 Ways to Use the New Qualaroo Chat Integrations | Blog","description":"Qualaroo brings the amazing chat integration with LiveChat and SnapEngage. 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